Terms & Conditions

By using this website, you agree to the following terms and conditions:

Payment
All goods must be paid for at the time of placing your order. We accept the following credit/debit cards: VISA, MAstercard, Switch, Solo and Maestro.
All prices shown on our website include UK VAT.

Cancelling Your Order
You can cancel your order at anytime before delivery by phoning us on 01268 795060. If the item has already been dispatched for delivery, we will be unable to refund any of the delivery costs.

Delivery
Delivery is free of charge in essex on orders over £50. There is a £10 delivery charge on orders under £50 for delivery in Essex. For deliveries outside of Essex, Please contact us for a postage quote. For more information on delivery of your order, please click here.
Whilst we make every effort to deliver your goods on time and in full, there are rare occasions (and subject to human error) where delays may occur. We will always do our best to keep you informed of any known delays. Please be aware that we cannot be held responsible or accept any claims for labour/waiting in time for deliveries to arrive. We would always suggest waiting for your goods to arrive and checking them thoroughly before booking any trades people in to start the job.

Satisfaction Guarantee/Returns Policy
If for any reason you are not satisfied with any items purchased from us, you may return it unused and in the original packaging within 14 days. Please click here for full details of our returns policy.

If you have any damages or discrepancies with your order, you must tell us within 72 hours by phone or email. All goods are guaranteed by the manufacturer for at least 12 months unless otherwise stated. Many of our products come with a much longer guarantee.